Quality

Community Ventures is proud to hold ISO 9001 certification, demonstrating our commitment to quality and robust process management, and have recently successfully completed our transition assessment to the 2015 Standard.

Community Ventures have a Quality Management System in place which is endorsed by its Board of Directors and implemented across its business activities.

“It is the stated Quality Policy of Community Ventures Partnerships Ltd to satisfy the requirements of our customers in every way that we can. This can only be achieved by operating a comprehensive, co-ordinated & effective quality system, which assures the quality of all services offered by the company.

This system is designed to meet the requirements of ISO 9001 and will be implemented across the whole organisation, embracing all of the activities which impact upon our customers.

The Directors of the company are committed to ensuring that the system is effective in achieving quality and satisfying customers both now and in the future.

We will strive to continually improve upon our services, processes and systems by setting quality objectives during our Management Reviews that are measurable and are reviewed at least annually. Costing associated with these objectives will be attributed wherever possible.”

 

 

 

We are members of the Investors in People scheme, having recently achieved the Gold Standard in 2017. Personal development is a key priority when annually reviewing business objectives.

 

Customer Charter

Customer feedback

We actively encourage customer feedback and use it to inform our future work.

To leave feedback, please download our customer questionnaire.